情景對話(huà)
A: Hey, Helen, Do you know what happened today? I got to know I suck on the phone.
You know, in my old job I never used English at work. Everyone was Chinese, my co-workers, my boss，my clients ...I watched American TV programmes all the time,but this is totally different.
B: You have to get used to it, most people we deal with here are foreigners. Nearly all ofthe phone calls I make are in English.
A: Do you have any special rules here for making phone calls in English?
B: You mean something like etiquette? Yes, there are some guidelines, but they aren'tset in stone. Different people do it in a different way.
A: I think I need to go over(重溫)my phone etiquette.
B: Foreigners like to follow rules, especially the British. If you aren't professional on the phone, or sound unenthusiastic or indifferent, they won't want to deal with(與……打交道)you.
A: OK, I had better start practicing.
A:嗨，海倫，你知道今天發(fā)生了什么事嗎?我才發(fā)現我打電話(huà)很糟糕。你知道，我以前的工作，上班從來(lái)不用說(shuō)英語(yǔ)，我周?chē)娜?，像我的同事、老板、客?hù)等等都是*人。我天天看美國的電視節目，但是這感覺(jué)完全不一樣。
B:你要習慣這里的環(huán)境，在這里，與我們打交道的大部分是外國人，我幾乎每次打電話(huà)都是用英語(yǔ)的。
A:在這用英語(yǔ)打電話(huà)有什么特別的講究嗎?
B:你是說(shuō)禮節之類(lèi)的嗎?是的，有一些規則，但也不是一成不變的，每個(gè)人的做法不一樣‘A:我想我得重溫一下電話(huà)禮儀了。
B:外國人喜歡遵循原則，特別是英國人。如果你打電話(huà)不夠專(zhuān)業(yè)，或聽(tīng)起來(lái)聲音不夠熱情，態(tài)度冷淡，他們就不愿意與你打交道。
A:好吧，我比較好開(kāi)始練習。
